The Old Vicarage, Ollerton's CQCInspection Report
You can read the full inspection report on the CQC website and find out even more about The Old Vicarage’s much deserved excellent rated report.
We’re delighted to celebrate a fantastic achievement at The Old Vicarage in Ollerton, which has received a Good overall rating from the Care Quality Commission (CQC), including an Outstanding rating for Caring.
The CQC assessment, carried out between 30 August and 2 September 2026, recognised the significant progress made at the service and highlighted the dedication of the team in providing compassionate, person-centred support that promotes choice, independence, dignity and quality of life.
The Old Vicarage provides residential support for younger adults living with learning disabilities and autism, mental health conditions and physical disabilities. The latest assessment found the service to be Good in Safe, Effective, Responsive and Well-led, alongside the Outstanding rating for Caring.
The full report is available to view via the link below, and here are some of our highlights for you to enjoy:
One of the most significant highlights from the assessment was the Outstanding rating for Caring.
CQC found that the service was exceptionally caring, with people respected and valued as individuals and empowered as partners in their care.
Inspectors saw staff consistently demonstrating kindness, empathy and compassion, taking the time to understand each person’s individual needs, preferences and emotional wellbeing.
The report highlighted the patience and commitment of staff when supporting people through challenges with daily routines. Staff worked collaboratively to develop personalised visual prompts for one person, helping them transition between activities more smoothly, reducing anxiety and promoting greater independence and confidence.
The assessment also recognised the exceptional commitment of staff to understanding and adapting to people’s individual communication needs. In one example, staff learned a person’s unique language and communication methods, enabling them to express their wishes, make decisions and exercise greater choice and control over their support.
The CQC also recognised the service’s outstanding approach to promoting independence and ensuring people have genuine choice and control over their care, support and wellbeing.
Staff supported people to pursue aspirations that were important to them, including helping one person achieve their goal of taking a holiday abroad.
Following challenges during an initial holiday, staff worked alongside the person to understand what had caused distress, identify triggers and develop personalised strategies. This learning was then used to improve the support provided on their next holiday, which was significantly more positive and enjoyable.
This approach demonstrates the team’s commitment to enabling people to try new experiences, take positive risks and achieve the things that matter to them.
The assessment also highlighted the team’s ability to respond quickly and sensitively to people’s individual needs.
Inspectors found that staff knew people extremely well and were able to recognise subtle changes in presentation, mood and behaviour. Staff responded promptly and adapted their approach to help people feel safe, reassured and understood.
Highly individualised Positive Behaviour Support plans were also in place, based on each person’s communication methods, needs, triggers and preferred coping strategies.
The CQC found that these approaches had a significant positive impact, with records demonstrating a reduction in periods of distress for people living at the home.
Alongside the Outstanding rating for Caring, The Old Vicarage achieved a Good rating for Safe.
CQC recognised improvements in the management of incidents, accidents and safeguarding concerns, noting the benefits of a stable and consistent management team with effective oversight.
The assessment found that incidents were reviewed promptly, root causes were considered and appropriate actions were implemented to reduce the risk of recurrence.
People were supported by sufficient numbers of suitably skilled and experienced staff, with recruitment, induction, training and competency processes found to be robust.
“Achieving a Good overall rating, alongside an Outstanding rating in Caring, is a truly remarkable achievement for Ollerton. It has been a long time since the service has received recognition of this level, and I could not be prouder of the team. Their dedication, compassion, and determination to pursue the same passion I have for providing people with the very best quality of life has been exceptional. This achievement reflects their unwavering commitment to person-centred care and proves that, together, we can deliver truly outstanding care for the people we support.”
This achievement is a testament to the dedication of the whole team at The Old Vicarage and the importance they place on getting to know each person, understanding what matters to them and supporting them to live life on their own terms.
The assessment demonstrate the considerable progress made since the previous assessment and the positive impact of the team’s continued commitment to improvement. In particular, the Outstanding rating for Caring is a wonderful recognition of the compassion, patience and person-centred approach demonstrated by the team every day.
Congratulations to the entire team at The Old Vicarage on this fantastic achievement!
The Old Vicarage, Ollerton's CQCInspection Report
You can read the full inspection report on the CQC website and find out even more about The Old Vicarage’s much deserved excellent rated report.
Date: 25th September 2026
