Cookies Policy

What are cookies?

Cookies (also known as browser cookies) are small text files that are placed on your computer, smartphone or other device when you access the internet. These files are neither a virus nor spyware. There are different types of cookies that are used to do different things, from remembering the preference they have given, identifying ways to improve your experience on websites, helping you to navigate between different pages of a website to providing you with advertising tailored to your interests. Cookies can also be used to measure the number of site visits and see what are the most popular pages on websites.

What types of cookies are there?

There are ‘first party’ and ‘third party’ cookies. Cookies set and controlled by the operator of a website (such as Consensus Support) are known as ‘first party’ cookies. Cookies that are used for advertising such as display advertising (such as Facebook) are known as ‘third party’ cookies.

There are two types of browsing cookies:

Why do we use cookies?

Consensus uses cookies to assist us in tracking basic visitor information, learn about the behaviour of the users of our website, identify how users respond to our marketing and advertising as well as research for future marketing and enhancing our customer journeys.

None of the cookies used by this website will collect your personal information. Any information contained within our cookies cannot be used to personally identify you.

How does our site use cookies?

A visit to our website may generate the following types of cookies:

Geotargeting cookies

These cookies are used by our site to work out whereabouts in the country you are in from the information supplied by your browser. This information can then be used to display local content within a web page. This cookie is completely anonymous.

Analytic and Performance cookies

These cookies are used to track navigation through our website and deliver consistent experiences across all page visits. Examples include:

Tracking cookies

These cookies can tell us if you have visited our website before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to track how many individual visitors we have, how often they visit and where they originated from.

This table tells you more about the cookies we use:




Session cookies




Session cookies are used by our website to perform certain functions such as sending us a message via contact forms on our site or listing your recently viewed pages. If you choose to disable cookies, you will not be able to use these functions and our site will be unable to alert you to the cause of any errors you may encounter on the website.



 adiLP – Landing Page ID

adiS – Session ID

adiV – Visitor ID

adiVi – Visit ID

 This is an advertising cookie to help us optimise our marketing effectiveness and improve customer experience. The cookie contains a landing page, sessions, visitor and visit ID.

Google Analytics





The Google Analytics cookies are used to collect anonymous information about how a visitor uses our site. This information helps us to improve our site and identify which information is most important to our visitors. The information provided by these cookies includes the number of visitors to the website, where visitors have come to the site from and the pages they visited. You can find out about these cookies here: Google’s privacy page.


Google adwords




Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.





These cookies are set by Facebook to enable users to link to our pages from within their Facebook account, deliver advertisement products such as real-time bidding and track conversions of Facebook advertising. More information can be found on Facebook’s cookie policy.

Sharing of data from cookies

Consensus may disclose data collected from cookies such as visits to our websites, trends in visitors and marketing campaign results to third parties. This will be in an anonymous form for research and statistical purposes only to assist us in optimising our websites and efficiently targeting advertising and marketing.

How do I manage and delete cookies?

Cookies allow you to take advantage of a website’s essential features and can provide you with an enhanced journey whilst using different websites. Therefore, we recommend that you leave them turned on. However, if you wish to restrict or block the cookies set by our website, or any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Useful links regarding managing cookies can be found as follows,

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and iOS.

Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies within a wide variety of browsers. You will also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.


Data protection contacts

If you have any comments, complaints or suggestions concerning our notice or even the way we process information about you, please contact our Data Protection Officer at dpo@consensussupport.com

3 The Courtyards, Phoenix Square, Wyncolls Road, Colchester, Essex, CO4 9PE

Tel: 0808 223 5320

Last updated: March 2021