Following their recent inspection, Ophir Road, our residential service in Bournemouth has been rated ‘Good’ across the different areas. Warm, friendly, kind, pro-active… the positive words are abundant throughout! From both the inspector and family members of those living there, it’s clear that at Ophir Road, person-centred support is at the forefront.
Well done to Floyd, Service Manager at Ophir Road, and to the whole team for their continued impact they have on the people they support. While celebrating the positive news, Annette, Area Director, and Floyd shared;
“We are really pleased that the recent CQC inspection has recognised the great work happening at Ophir Road. The outcome reflects the commitment, resilience, and dedication of the whole team, who have worked incredibly hard to create a safe, positive, and supportive environment for the people we care for. It has been a real opportunity to showcase the progress we’ve made and the high-quality practice that takes place every day. We are proud of what we’ve achieved together and will continue building on this strong foundation to deliver even better outcomes going forward.“
Comments from colleagues included:
- “Ophir Road is a warm and friendly home. It’s a great place to work. I really enjoy it. We’re lucky – we really do have an amazing team.’’
- “The manager is a very calm and caring person for both the supported people and the staff.’’
- “I feel valued and included as part of the team. There’s good communication among staff and management and I feel very comfortable sharing my concern, opinions and ideas and delivering care support as a team.”
Comments from the relatives included:
- “My loved one is treated as an individual and staff work hard to understand my loved one’s needs.’’
- “The team ensure they work with our loved one with respect and dignity, always.’’
- “My loved one is very much an individual and liked by the team, it is obvious in their interactions.’’
Highlighting some of our stand-out comments, have a read of the report below;
Safe
- The service had a proactive and positive culture of safety, based on openness and honesty.
- Staff described the working environment as positive, with regular training and supervision. They said they felt well supported by the manager and were able to share ideas to improve care.
- They provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.
- Staff treated people with dignity and respect, acknowledging their individual preferences.
Effective
- Care was personalised and aligned with best practice, including support with nutrition and long-term health conditions.
- Staff spoke positively about teamwork and supporting each other to deliver the best possible care.
- The service supported people to live healthier lives and where possible, reduce their future needs for care and support.
- People had choice and freedom in how they spent their time and were able to access all areas of the service, including the garden. Staff encouraged people to set goals and develop new skills.
- Staff also supported people to go on holidays, and everyone enjoyed their time away; numerous photographs captured these moments, showing many smiling faces.
Caring
- We observed warm, patient, and kind interactions, reflecting the service’s caring culture.
- Small everyday choices were valued, and plans were kept up to date with professionals.
- The service listened to and understood people’s needs, views and wishes.
- The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.
Responsive
- The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.
- The service demonstrated a good understating of people’s diverse health and care needs. Care was consistent, promoted choice, and led to positive outcomes.
- Relatives were actively involved in care planning, helping to ensure care remained person-centred.
- People received care that was inclusive and personalised to their individual needs.
- People had equitable access to meaningful activities both at home and in the community.
Well-led
- The manager and staff demonstrated a commitment to delivering high-quality, person-centred care, guided by the organisation’s core values of kindness, creativity and commitment.
- Staff worked together to promote people’s independence and wellbeing, showing kindness in their interactions. Staff told us they felt valued and motivated in their roles.
- The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation.
- The manager involved staff in discussions about how to provide the best ways to support people and listened to their ideas.
Congratulations to Floyd and the team at Ophir Road, for a lovely CQC report, where the kindness shines throughout.
