Charnwood House Achieves Outstanding CQC Rating

“Staff provided compassionate and personalised care as they had excellent understanding of people’s needs, preferences and backgrounds. This helped them encourage people to take part in meaningful activities and work towards their aspirations.”

At Consensus, we believe great care is measured by the quality of people’s lives. At Charnwood House, that belief is brought to life every day, and it’s why the service has been recognised as Outstanding by the Care Quality Commission (CQC).

Congratulations Charnwood House!

Following their inspection in February 2026, the CQC found that Charnwood House delivers exceptional, person-centred support, with people at the very heart of everything it does.

“I couldn’t be prouder of the team and the incredible commitment they’ve shown over the past year since I became manager. Everyone has fully supported the changes we’ve made, working together to elevate our service to an outstanding level. Achieving an Outstanding rating in my first CQC inspection as a registered manager is something I’ll always cherish. A huge well done to Team Charnwood—this achievement belongs to all of you.”

Chloe Horton, Service Manager

While the inspection report provides a wealth of detail, the key highlights below summarise the findings across each of the areas assessed by the CQC.

Safe

Charnwood House is a safe place to live, where people are supported to take positive risks while maintaining their independence.

• “Safety measures were carefully considered and proportionate, ensuring that people were protected without unnecessary restrictions being placed on them or their surroundings.”
• “Staff had a good understanding of people’s personalised risks and safeguarding needs. Staff were able to clearly describe the specific vulnerabilities of each person they supported”
• “We observed staff working well together as a team, communicating clearly and sharing information to ensure people received consistent, safe care”

Effective

Charnwood House provides effective support that helps people achieve positive outcomes and maintain a great quality of life.

• “The service had effective processes in place to ensure people’s needs were assessed in a timely and holistic way.”
• “Communication between teams was effective, and decisions about people’s care were informed by a shared understanding of their needs, risks and aspirations.”
• “Staff encouraged people to live healthier lives and, where possible, reduce their future need for care and support. “

Caring

Charnwood House is an exceptionally caring service, where people are respected, valued, and supported as individuals.

• “Staff at Charnwood House demonstrated exceptional kindness, compassion and respect, even in situations where people had restrictions in place to keep them safe.”
• “People, relatives, advocates and professionals all spoke highly of the staff team, describing them as caring, patient and committed to supporting individuals through complex circumstances.”
• “People’s independence, choice and control was promoted in a consistent and person‑centred way with detailed care planning and guidance for staff to follow. ”

Responsive

Charnwood House is highly responsive, delivering truly person-centred care that adapts to each individual.

• “There was an extremely strong and visible person-centred culture. Every member of staff we spoke with showed a passion for providing outstanding outcomes for the people they supported and were proud of the difference they made to people’s lives.”
• “Staff demonstrated creativity and flexibility in overcoming barriers to participation, ensuring people could enjoy meaningful experiences and maintain strong connections with their communities and family connections.”
• “People received care that prioritised integrated working. Staff collaborated closely with a wide range of professionals including dietitians, occupational therapists, and speech and language therapy (SALT) teams.”

Well-Led

Charnwood House is led with a strong vision and a shared commitment to delivering outstanding care.

• “Leaders demonstrated an exceptional understanding of the challenges faced by people and their communities, and this shaped every aspect of how care and support were delivered.”
• “Staff consistently told us they were united by a shared purpose: to promote people’s independence, remove barriers, and minimise restrictions so individuals could live full, active and meaningful lives.”
• “The culture across the service was one of positivity, ambition and collective responsibility.”
• “The provider fostered a positive culture where people knew they could speak up and their voice would be heard.”

This Outstanding rating reflects what makes Charnwood House so special: a dedicated team, strong leadership, and a shared commitment to helping people live the lives they choose.

A huge congratulations to everyone at Charnwood House, this achievement truly reflects the difference you make every day!