89 Hampton Road: Kind, caring, and compassionate

Following their recent inspection, we’re pleased to share 89 Hampton Road have been rated ‘Good’ by the CQC. Creating a relaxed environment where people are supported to achieve their goals; kindness and respect are at the forefront of every interaction at 89 Hampton Road.

Well done to the team and the service manager, Steven, for leading by example and curating a warm and loving service.

Comments from those working at 89 Hampton Road included:

“[Registered manager] knows how to talk with staff, how to make us and [people using the service] feel happy’’
“[They are] the best manager we have ever had. [They] always know if we need a break or have a family situation and need time off.’’

Comments from the relatives included:

“The staff have a good rapport with [person]”
“The staff are kind, caring and know [person] well.”

Highlighting some of our stand-out comments, have a read of the wonderful report below;

Safe

People were relaxed and comfortable with staff. They were able to express their wishes, and these were respected.
The provider had worked with people’s relatives and legal representatives to make sure decisions were made in their best interests.
We saw people had good relationships with the staff and this was confirmed by their relatives.

Effective

Care plans gave clear information and personalised details about people’s care and how they wanted to be supported.
Staff told us about the care interventions and support they provided. This demonstrated a good understanding of best practice. People using the service’s wellbeing had improved because of this.
At the service there were effective systems for communicating with each other, including through written communication, verbal handovers and meetings.
People were supported to have healthy lives. The staff encouraged people to think about food choices, activities and healthy lifestyle options.

Caring

People were treated with kindness and respect. We observed caring, gentle and friendly interactions between staff and people using the service.
“I show people I like spending time with them, they can see my smile, I help them to see I am happy, and I use positive body language, and tone of voice. It is all important.”
The staff knew people well and were able to describe their needs, personalities and how they wanted to be cared for. Relatives confirmed this, explaining that each person’s care was centred around their individual choices and needs.

Responsive

People received person-centred care which met their needs and reflected their preferences. Relatives told us people looked well cared for and were always provided with smart, clean clothes.
Staff understood the impact and challenges people could experience because of their neurodiversity and disabilities. They made sure they had tools to support people to communicate and feel safe.

Well-Led

There was a positive person-centred culture at the service and within the organisation. The provider’s values focused on meeting the needs and promoting the voice of people using their services.
Staff and relatives told us they found the registered manager approachable, friendly and helpful. We saw they led by example, supporting people and staff to have a good experience.

Leading by example, a big round of applause for the team at 89 Hampton Road for making every moment matter for the people they support.