Ashbury House: Respect, compassion, warmth

“People are treated with respect, kindness and compassion. We saw many meaningful interactions, as care staff showed genuine interest in people’s well-being.”

Following Care Inspectorate Wales updating their inspection framework, we’re overjoyed to share that Ashbury House have achieved a rating of ‘Good’ following their latest inspection. Respect, kindness, compassion, warmth – just a few of the words littered abundantly throughout the report. A big congratulations to the team at Ashbury House for curating an environment where the people we support can enjoy every moment, from the everyday, to the extraordinary.

Comments from those living at Ashbury House included:

“I like living here and staff are always around to help.”

The full report is available to view via the link below, and as Area Director Lorraine says, “It is a lovely read. Chris [Service Manager] you should be super proud of your team and the care and support you all provide, every day. You’re making every moment matter for the people you support.”

In the meantime, here are some of our highlights for you to enjoy:

Well-being

People experience good emotional and physical well-being at Ashbury House. They look well cared for and settled in their environment.
People are treated with respect, kindness and compassion by the staff team and enjoy the companionship of others.
We saw many meaningful interactions, as care staff showed genuine interest in people’s well-being.

Care and Support

Care staff support people with warmth, compassion, and patience.
Care staff understand people’s needs and can anticipate the needs of people who cannot verbalise their own wants. We saw people are relaxed and comforted by care staff supporting them, and they enjoy each other’s company.
Personal plans set out what is important for each person in accordance with their likes and preferences.

Environment

There is a homely environment, which is comfortable and clean.
We observed people in communal areas, they appeared comfortable and relaxed which suggests they are happy with the environment.
The kitchen has recently been renovated to enable better access for people to develop and maintain daily living skills.

Leadership and Management

People achieve their personal outcomes because the service provider makes sure there are enough staff with the necessary expertise, skills and qualifications to meet their care and support needs.
There are good staff recruitment practices in place.
Staff we spoke with enjoy their jobs and feel supported by their manager and records confirm that they receive regular one to one supervision sessions.

Congratulations to the whole team at Ashbury House for creating a warm, supportive, and caring home for the people they support.

Ashbury House CIW Inspection Report

You can read the full inspection report on the CIW website, available in English and Welsh, and find out even more about Ashbury House' deserved good rating.

Head to CIW

Date: 16th July 2025