A place where colleagues always go the extra mile to ensure the people they support have the best quality of life, we’re thrilled to share that Sheepwalk House have been rated ‘Good’ in their recent CQC Inspection. Strong communication, genuine warmth, and deeply knowledge are just a few of the words used throughout the report – a joyous read for sure!
A big well done to the Service Manager, Mary, and her team for making every moment matter at Sheepwalk House. Celebrating the wonderful news, Area Director Melanie shared “I am incredibly proud that our service Sheepwalk House has been rated Good by the CQC. This achievement reflects the dedication, compassion, and commitment of our staff team in providing safe, high-quality and person-centred care every day. Always striving to improve the lives of the people we support.“
Comments from the relatives included:
- Relatives consistently told us they felt their loved ones were safe, happy, and well cared for. Many described the service as a place where their relatives felt at home and were treated with genuine warmth.
- Relatives spoke about how staff went the extra mile, and showed real affection and understanding, especially during challenging moments.
- “[registered manager] needs ten stars out of five, they are amazing, wonderful and kind.”
Highlighting some of our stand-out comments, have a read of the wonderful report below;
Safe
- The provider had a proactive and positive culture of safety, based on openness and honesty.
- The registered manager worked with others to solve problems and make improvements. The service communicated with other agencies to help ensure continuity of care.
- Relatives felt people were safe, knew the manager well and felt able to raise concerns if needed.
- The registered manager explained how they had discussed positive risk taking when doing this to optimise opportunities for people. This supportive approach enabled people to maintain their autonomy, do the things that mattered to them; while receiving the care they needed to keep them safe and well.
Effective
- People’s assessments considered their health, care, wellbeing, and communication needs, to ensure they received care and support that enabled them to achieve the best possible outcomes.
- Staff were able to work with people to develop effective and person-centred ways of supporting them guided by up-to-date knowledge and standards, improving health outcomes and safety.
- Staff recognised the link between mental wellbeing and people being empowered to achieve goals and engage in activities of their choice.
- Staff were trained in the MCA and knew the importance of this legislation and making sure people were asked for consent whilst being supported. The management team completed assessments and made decisions in people’s best interests if they lacked capacity to make specific decisions themselves.
Caring
- The provider was exceptional at treating people with kindness, empathy, and compassion and in how they respected people’s privacy and dignity.
- People and their relatives gave very positive feedback about the care received at the home, they told us staff were kind and caring and they were happy with the support received.
- Relatives all spoke very highly of the registered manager and staff. The kindness shown to people at the service was also felt by their relatives.
- Staff spoke about people fondly and with compassion. A staff member said, “It’s their home and that’s genuinely what it is, what they want to do, their rooms, their dinners, they go out when they want.”
Responsive
- The service recognised the importance of knowing people well to deliver care that was bespoke to the person. The registered manager said, “It is not one size fits all. The support plans make it person centred. Staff know what works for one won’t work for another. One person might be able to one thing and someone else can’t.”
- People were supported by a dedicated, consistent, core team of staff who knew them extremely well, which provided a continuity of care for them.
- People’s relatives could access care plans as and when required and were kept up to date when changes occurred. This meant people and their families were better informed and able to make confident decisions about care.
Well-Led
- The registered manager led by example and empowered people to live full lives. The registered manager and staff knew people very well and understood the challenges they faced.
- Leaders had the skills, knowledge, experience, and credibility to lead effectively. They did so with openness and honesty.
- Relatives knew the registered manager and felt able to raise any issues if needed. One relative said, “The manager is amazing, they seem to have staff that know their needs, they understand [relative], outbursts are minimum, still get the odd one, they manage it well.”
- Staff we spoke with were confident that their voices were heard and action would be taken. The provider fostered a positive culture where people felt they could speak up, and their voice would be heard.
Fantastic leadership, open & honest support, dedication & warmth – well done to everyone at Sheepwalk House for making a difference every single day, and supporting people to achieve their goals.
